Mindheart Account Deletion
Mindheart Account Deletion
Mindheart Account Deletion
Effective Date: 30 September 2026
This page explains how to delete your Mindheart account and what happens to your data. You do not need to have the app installed to request deletion.
Mindheart is strictly for users aged 18 and over.
Delete from the Mindheart app (fastest)
If you still have the app:
Open Mindheart and sign in. Go to Profile → settings (gear). Choose Delete Account. Confirm Delete forever.
When deletion succeeds, you are signed out. Your profile is removed from discovery and chat immediately. Related photos, including your verification selfie stored in our private vault, are removed from our active systems at the same time. Matches, swipes, and in-app messages tied to the account are deleted with it.
Delete without the app (email request)
If you cannot open the app, or you prefer not to install it, send an email to support@aurameetapp.com with:
Subject: Account deletion request The email address of the Mindheart account you want deleted A short statement that you want the account permanently deleted
Use the same email address that is registered on the account. We may ask you to confirm ownership before we proceed. We aim to complete verified email requests within 30 days.
What we delete
After a valid in-app deletion, we remove the following from our active servers and cloud storage immediately:
Account identifiers (username and the email used for login) Profile content (photos, bio, prompts, lifestyle and preference fields, and the date of birth held on the profile) Matches, swipes, blocks, and in-app messages associated with the account Reports filed by or about the account Verification selfie files stored for your account
Your profile will no longer be shown to other users once deletion has been processed. Email requests are completed within 30 days and remove the same categories of data.
What we may retain
A normal deletion does not create a new ban. We may keep limited information only where we already must do so for security or legal reasons, for example:
A device identifier and associated ban record if the account or device was already banned for violating our Terms or Community Guidelines, including an under-18 registration attempt, so a banned device cannot be used to register again Records we are required to keep by law, or that we need to handle an existing dispute or fraud claim
We do not keep your public profile, photos, verification selfie, or chat history available in the app after deletion.
Subscriptions and payments
Mindheart Premium is billed by Google Play. Deleting your Mindheart account does not automatically cancel a Play subscription and does not guarantee a refund.
To stop billing, manage or cancel the subscription in Google Play (Play Store → Payments & subscriptions) or through the in-app subscription management screen while you still have access.
Purchases are subject to Google Play’s refund rules. If an account is banned for guideline violations, unused Premium time is not refunded by Mindheart, to the maximum extent permitted by law. Google Play may apply its own refund rules.
After deletion
You will not be able to recover the account, matches, or messages. You may register again later with a new account, unless your device is already banned. An email address is not banned merely because you deleted the account. If you use Google sign-in, deleting Mindheart does not delete your Google account.
Contact
Questions or deletion requests: support@mindheart.dating
Operator: Enes Sefa OLGUNÖZ (Mindheart)